Shipping policy

We do our best to provide the best possible shipping rates for every customer. We do so by soliciting bids from multiple shipping brokers, which we then pass onto the customer as options. Almost all of our products ship to you via freight shipping because of their size and weights. Once you have reached out for a quote or placed an order, we will provide a shipping quote within 3 business days based on your zip code.

There are several factors that affect shipping rates, as well as optional services that can increase the rates, such as a residential delivery location, a scheduled appointment, life gate service, or inside delivery. We will review these options with you to determine which services you will need at the time of delivery. 

If the pricing provided during the quote process is too expensive for you, there are a couple of other options that can help bring down the price, like:

• Delivery to the nearest local freight fulfillment center
• Delivery to the nearest local Amazon fulfillment center

 

We strongly recommend picking up your order if you are near the Bend, OR area/wider region since this will save money and time - your products are easier to unpackaged and install when packed for pick-up instead of shipment.

 

Accepting your Delivery

Our policies for delivery can be found in this YouTube video. Please watch this video before accepting your shipment.